Frequently Asked Questions
COVID-19: A quick guide for parents/guardians
| What to do if… | Action required | Back to swimming… |
| … my child has COVID-19 symptoms |
|
… when swimmer’s test comes back negative and symptom free for 48 hours |
| … my child tests positive for COVID-19 |
|
… when swimmer feels better and has been without a fever for 48 hours.
They can return to swimming after 10 days even if they have a cough or loss of smell/taste. These symptoms can last for several weeks once the infection has gone |
| … somebody in my household has COVID-19 symptoms |
|
… when household members test is negative and swimmer does not have COVID-19 symptoms |
| … somebody in my household has tested positive for COVID-19 |
|
… when swimmer has completed 14 days of self-isolation, even if they test negative during this period |
| … NHS Test and Trace has identified my child as a ‘close contact’ of someone with symptoms or confirmed COVID 19 |
|
… when swimmer has completed 14 days of self-isolation, even if they test negative during this period |
| … my child has been sent home from school because someone in their class/year group has tested positive for COVID-19 |
|
… when swimmer has completed 14 days of self-isolation, even if they test negative during this period |
| … another child in the household has been sent home from school because someone in their class/year group has tested positive for COVID-19 |
|
… N/A |
| … we/my child has travelled and has to self-isolate as part of a period of quarantine |
|
… when the quarantine period of 14 days has been completed, even if they test negative during the 14 day period |
| … we have received advice from a medical/official source that my child must resume shielding |
|
… when you have been informed by your medical/offical source that your swimmer can return to activities |
COVID-19: A quick guide for parents/guardians
| What to do if… | Action required | Back to swimming… |
| … my child has COVID-19 symptoms |
|
… when swimmer’s test comes back negative and symptom free for 48 hours |
| … my child tests positive for COVID-19 |
|
… when swimmer feels better and has been without a fever for 48 hours.
They can return to swimming after 10 days even if they have a cough or loss of smell/taste. These symptoms can last for several weeks once the infection has gone |
| … somebody in my household has COVID-19 symptoms |
|
… when household members test is negative and swimmer does not have COVID-19 symptoms |
| … somebody in my household has tested positive for COVID-19 |
|
… when swimmer has completed 14 days of self-isolation, even if they test negative during this period |
| … NHS Test and Trace has identified my child as a ‘close contact’ of someone with symptoms or confirmed COVID 19 |
|
… when swimmer has completed 14 days of self-isolation, even if they test negative during this period |
| … my child has been sent home from school because someone in their class/year group has tested positive for COVID-19 |
|
… when swimmer has completed 14 days of self-isolation, even if they test negative during this period |
| … another child in the household has been sent home from school because someone in their class/year group has tested positive for COVID-19 |
|
… N/A |
| … we/my child has travelled and has to self-isolate as part of a period of quarantine |
|
… when the quarantine period of 14 days has been completed, even if they test negative during the 14 day period |
| … we have received advice from a medical/official source that my child must resume shielding |
|
… when you have been informed by your medical/offical source that your swimmer can return to activities |
Who are our swimming instructors?
- We have an excellent team of experienced instructors.
- All our instructors are DBS checked.
- All our instructors follow the Swim England Learn to Swim Programme.
How many SWIMMERS in a class?
- We have up to 6 swimmers with an instructor on the poolside.
How do I pay or re-enrol for lessons?
- All class bookings and payment are done through your individual HomePortal.
How much do lessons cost?
- Please contact us directly for lesson prices.
- If a swimmer joins mid-way through a course, payment is made for the remainder of the course.
Do lessons run all year round?
Lessons are term time only in accordance with Hertfordshire schools.
WHAT IS YOUR POLICY ON PHOTOGRAPHING MY CHILD?
In accordance with our child protection policy, photographing or videoing is not allowed at Splash! Swim School.
WHAT CHANGING FACILITIES DO YOU HAVE?
- Our venue has separate male & female changing rooms.
- Children, once aged 8, must use the changing room correct for their gender regardless of adult accompaniment.
WHAT SHOULD MY CHILD WEAR?
A one piece costume, swimming hat and goggles. Bikinis, two piece costumes and baggy board shorts are not permitted.
CAN I WATCH THE LESSONS?
- Some viewing is available, our venue does not allow parents on poolside.
- Parents are required to remain on site for the duration of their child’s lesson.
WHAT IF MY CHILD IS UNWELL OR HAS A COLD?
It is not advised to bring your child swimming with anything more than a cold.
MY CHILD HAS SICKNESS AND/OR DIARRHOEA, WHEN CAN THEY RETURN TO SWIMMING?
Anyone who has had sickness/diarrhoea should not swim for at least 48 hours.
MY CHILD HAS CHICKEN POX, WHEN CAN THEY RETURN TO SWIMMING?
Any child that has had chicken pox should not return to lessons until two weeks after the last spot has scabbed over.
IF MY CHILD HAS BEEN UNWELL OR CANNOT ATTEND A LESSON, CAN THIS BE REPLACED?
We do not offer replacement lessons or refunds for any missed lessons.
WHAT HAPPENS IN THE EVENT OF POOL CLOSURES?
In the event of a pool closure, we will always endeavour to contact you promptly by telephone call or text.